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Seamlessly integrate a modern customer service Web portal with an existing CRM system. Make customer service representatives more effective by equipping them with access to CRM account and contact information. Provide company employees with insight into customer interests, needs, and service history.
With Helpstream you can:
- Tightly integrate with existing systems from Oracle and Salesforce
- Seamlessly integrate community, self service and service desk workflows to provide truly responsive service and deliver the best possible customer experience
- Convert case histories into detailed solution articles, including Interactive Checklists, and make them available for self service via the customer service portal
- Understand the different roles of buyers and coordinate service with sales and marketing to drive customer satisfaction and positive word of mouth
- Inform your sales and marketing efforts with deep insights into account service history and enable company executives to participate as influential members of the customer community
- Improve Web marketing results by selectively seeding search engines with appropriate community content
- Differentiate your products by providing extra-ordinary customer service
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Find out if Social CRM is right for you. |
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