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Leverage new and advanced social Web technologies to deliver an extra-ordinary customer service experience while reducing costs. Nurture your customer relationships by building a deeper understanding of their needs and their perceptions of your brand. Delight customers by consistently exceeding their expectations.
With Helpstream you can:
- Redefine the nature of customer relationships through a modern customer service and relationship management system
- Empower your best customers to serve as leading advocates and mentors for new customers and prospects
- Leverage the benefits of a single platform—integrate information about your community and your products with your service processes and the social Web (e.g., LinkedIn, Facebook profiles)
- Position Customer Service to instantly take advantage of best-of-breed Web services as they are available
- Keep community participants informed by providing integrated access to blogs, next-generation forums, wiki-enabled product documentation, and 3rd party RSS / SMS feeds
- Manage your community using 3rd party authorization (e.g., Oracle CRM On Demand, Google, or salesforce.com login credentials), permission-based content and user-specific access rights
- Lower customer service workload by over 50% in just a few weeks
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Have We Crossed the Chasm to Social CRM?
On-Demand: watch it now! |
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