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Leverage the Web to efficiently and effectively manage service requests. Identify thought leaders in your community and empower them to help other customers. Give every customer the ability to easily request and receive service anywhere, anytime, over the Web.
With Helpstream you can:
- Leverage community members to service customers and contribute solutions without giving up control of your data and service processes
- Establish a Web-centric service desk providing shared access to solutions and the ability to collaboratively develop and maintain solutions
- Capture accurate and comprehensive service request information at the point of creation including context, required entries, and full user profile
- Reduce issue resolution time through structured content and process workflow
- Enable a mobile customer service workforce with support for the iPhone
- Evaluate service efficacy for self service and assisted processes via action-oriented monitoring, service performance reports, and executive management reports
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Find out if Social CRM is right for you. |
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