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Deliver fast and effective help to your customers while they’re using your product. Give your customers solution articles, community discussions pertaining to their questions, and easy access to customer service representatives and community managers. Communicate and simplify training, implementation, and deployment processes.
With Helpstream you can:
- Place direct access to your community support portal inside your product or service user interface
- Optimize the creation and delivery of online help, product documentation, tips, tricks, and solutions in practically any digital format
- Aggregate search results pertinent to end user needs from content distributed across multiple systems and locations
- Integrate powerful content collaboration capabilities directly into your products to keep your solutions base up to date
- Facilitate instant product feedback and identify design defects via your online help sessions
- Deploy a portfolio of extended help options including forums, email, and embedded service widgets with “need help” prompts for customers
- Enable proactive engagement of service representatives and community managers with live help on demand
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Find out if Social CRM is right for you. |
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